EDUCTIONAL TECHNOLOGIES
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In today’s society, the most common
way to communicate with other people is by some form of electronic exchange of
information. In centuries past, there
was a limit to the forms and methods of communications to use. This is no longer the case in today’s world
of digital communication explosion. People
communicate using a large assortment of digital devices, in a multitude of
ways. People can now digitally
communicate in such ways as emails, text messages, twitters, cellular phone
calls, or blogs. Through digital
communications, people are able to reach out to others all over the world, at
any time of day. Communication is no
longer limited, but expansive. With this
expansion, comes the responsibility of the communicators to communicate in
respectful, educative, and protective manners (Ribble, 2012). People need to learn and exercise good
digital citizenship.
An area of digital citizenship that
is important in the field of adult education and employee training is email
ethics. More and more business and
academic interaction takes place through electronic mail. Unfortunately, many of the emails are
unintentionally offensive. The email may
also be sent or read by the wrong person.
It is important for employees of the educational organizations know and
practice the rules and/or guidelines of ethical emails. There are specific core rules to follow in
constructing and sending ethical or netiquette emails (Roblyer & Doering,
2012).
Netiquette emails will be a subject
presented and trained in a New Employee Training Class. New employees will receive in-class training
on the core rules of netiquette. The class
will discuss and construct emails together using the core rules, to ensure each
employee has a clear understanding on how to construct and send ethical emails
in their position. The new employees
will then be placed in pairs to practice sending and replying to emails with one
another using the netiquette rules. The employees
will save the emails they do together and send them to the training
class email for review and discussion on the good ethical netiquette practices
they followed and used.
As there are specific rules to follow
in constructing and sending emails in an ethical netiquette manner, there are
guidelines for employees in the business world to follow that instruct them on
how and when to deal with the emails they receive on a netiquette basis. The guidelines for Electronic Mail at Work, by Virginia Shea, provides specific
practices for employees to follow in working with electronic communications a
netiquette, professional manner. The guidelines
cover how often to check and respond to emails, the effects of email overload
and what to do to combat this problem, emailing the CEO and/or executives in
the organization, what emails to keep and which to delete, and whom to contact
when email problems arise.
Netiquette workplace emails would be
the subject of team meetings, where the trainer would develop, and present
written corporate guidelines, following appropriate practices of the
educational organization that will instruct employees on how to work with the
electronic mail they receive on a daily basis.
The trainer will review and discuss each of the section of the written
guidelines for clarity and understanding, so the employees can follow them
without difficulty. Employees input
during the meeting will be welcome and supported, especially when it strengthens
their ability to work with the emails they receive in a netiquette manner. These forms of suggestions will be reviewed
and added to the guidelines where appropriate.
The trainer will perform periodic one-on-one email reviews with
employees at their desks. The reviews are to follow-up and ensure the employees
are able to use the netiquette guidelines given them from the team meeting with
success.
Digital technology has made it
possible for people to communicate with others across the globe for personal,
academic, and professional reasons. Digital
communications can take place at anytime, using a multitude of electronic
devices, in an equally number of ways. It
is important to educate/train digital users on the etiquettes of good digital
citizenship. They must become good
digital citizens to be responsible, respectful, and protective of the rights
and privacies of those they communicate (Ribble, 2012).
References
Ribble, M. (n. d.). Nine elements: Nine themes of digital citizenship. Retrieved May 30, 2012,
Ribble, M. (n. d.).
“Nine elements: Nine Themes of Digital Citizenship.” Retrieved from
http://www.digitalcitizenship.net/Nine_Elements.html. Used by permission of Michael S. Ribble.
Roblyer, M. D., &
Doering, A. H. (2010). Netiquette: Rules if behavior on the
Internet.
Retrieved from http://www.education.com/reference/article/netiquette-rules-behavior-internet/
Shea, V. (2004). Netiquette. Retrieved from
Shea, V. (2004). Netiquette. Retrieved from
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Hi Gayle,
ReplyDeleteIt amazes me still the amount of garbage that people send to one another in the attempt to show that they are trying to be funny or cute. What they are doing maybe with or without knowing it is insulting the reciever or some of their friends.
You may not like President Obama, but four years ago someone was sending a picture around of he and Michelle dressed like some African tribe. This really steamed me. I could believe that people would be so harsh, but to the President of the United States???? I suppose that there are some people that think they can do anything and it is alright. The First Amendment comes into play here, but not at the expense of others. At least that is what I feel.
Yvonne
Very good layout. I like many of the points you made about netiquette. Netiquette training for new employees helps a company communicate effectively. Thanks for sharing.
ReplyDeleteHi Gayle,
ReplyDeleteThank you for your suggestions. We all make use of e-mails, and sometimes because some people are not aware of netiquette, there can be very offensive mails. Although I work at a university, I think I can make use of both of the sites that you have suggested in order to train my students. After all, they will be the members of the workforce very soon, so they need to know how to write appropriate e-mails. They can also help them practice their writing skills.
Seher
Gayle,
ReplyDeleteI enjoyed you blog as always. I have to say I know for a long time I was breaking a lot of the rules about my emailing netiquette. I enjoyed the two sites you mentioned, and I will look further into them both. I will look into using these to train my students on the proper use of the email system we use daily at work.
Respectfully,
Shawn